Lyco Awarded ‘Platinum Trusted Merchant’ Status from Feefo for Five Years of Gold Standard Customer Reviews

Award Winning Customer Service

Our award-winning level of customer care is a source of pride to us, and we constantly strive to maintain and improve it. The best way of assessing our performance is through customer service ratings.

With this in mind, we are delighted to announce that Lyco has been awarded ‘Platinum Trusted Merchant 2020’ status from Feefo. To achieve this, we have successfully achieved Gold Standard Customer Service for five years in a row – a rating of over 90% on reviews collected during 2019.

Feefo Platinum Award Customer Service

This award is testament to our strong customer focus.

To inspire confidence, we display the Feefo icon in the header of our website. Visiting our Feefo reviews page gives access to all customer service and product reviews from the current and previous years. The reviews are unedited, so positive and negative comments are visible alongside any responses from us. You can also quickly see reviews using the supplied tab on product pages.

Customer feedback: completing the cycle

Before we offer items for sale, they are sourced from worldwide manufacturers, evaluated, and either selected or rejected by our expert team of buyers. Various criteria affect the selection process, including build quality, design, packaging and presentation, price, and whether the product brings anything new to our existing ranges.

Once an item is added to our collection, it is carefully placed online with specifications and photos. Always ready to answer questions is our friendly and informed sales team.
The vital link in each transaction, however, is the buyer, who forms an unbiased view of the service we provide and the products we sell. A feedback system gives customers a voice and acts as a helpful guide for other shoppers. It has become an asset to us, too.

Responding to criticism

If our service falls short in any way, we try to improve and make the necessary changes to our operation. Any negative product-specific feedback is addressed and resolved directly with our suppliers. This ensures that products are amended or removed from the range as necessary to avoid multiple customers experiencing similar problems. By listening to our customers, we at Lyco can make more advised choices about the brands, products, and ranges we sell in the future.

Our guarantees

Despite our best efforts, we know there will be times when products do not quite meet the expectations of our customers. Our ‘change your mind guarantee’ is available with the vast majority of products and gives total peace of mind when shopping. You can return any item that fails to satisfy within 14 days for a full refund.

The change your mind guarantee does not apply to products made to order, though these are often covered by a manufacturer’s guarantee. In the rare event that no guarantee exists, any item found to be damaged or faulty on receipt is repaired or replaced without fuss.

Customer reviews inspire an open and honest relationship between retailers and shoppers. We hope our new Feefo status proves our commitment to high quality service and care. Our final promise is that we will endeavour to improve even further, based on all that you say.

Charles Barnett Managing Director

Charles started Lyco in 1995 with just 4 enthusiastic employees and has grown it considerably over the past 25 years. Charles is also the Managing Director of Lighting Direct and newly acquired Online Lighting. He now has a team of 50 lighting experts working on growing Lyco Group to be the UK leader in lighting for both businesses and homes. Away from the office he is a keen cyclist and is proud to have cycled 1017 miles from Lands End to John O’Groats to raise money for a new residential centre for adults with multiple learning difficulties.

Planning Office Lighting and How to Make Yours More Productive

Office Lighting

The correct office lighting is a key component to creating bright and efficient workspaces. Get it right and things like work fatigue will be reduced while the performance and well-being of the workers who use the space will in turn, improve.

We are now working longer, more intense hours than ever before, so employers are increasingly being encouraged to create work spaces that positively impact their staff. The right lighting, at the right time, in the right place, can improve motivation, productivity, even support a more positive attitude for employees. It will really pay off to take time to consider and plan lighting carefully. A study by the Fraunhofer Institute for Industrial Engineering showed that in companies with a higher standard of interior design, productivity can increase up to 36%. Lighting can also play a vital role in a helping company’s reduce their energy and maintenance costs, so it pays to make informed decisions when it comes to lighting in office design.

In this article we are going to explore all aspects of office lighting in depth, covering the following areas:

Colour temperature explained

Lighting Colour Temperature

Rather than colours of the rainbow, colour temperatures simply refers to warm or cold light. Colour temperature is measured in units called kelvins and uses a scale that runs from warm to cold. The warmest temperature range is 2000k-3000k and this is used to create an ambient, welcoming atmosphere. Warm lighting is generally dimmer, and used in spaces intended for relaxation and rest. In an office this might be a break room, cafeteria or a reception area. Cooler lighting ranges from 3100K to 6500K and is much brighter and crisp, at the other end of the scale. Cooler lighting is better suited to areas where task lighting is needed, such as offices, garages or display areas. Often it is needed where focused tasks such as writing, working on a computer or drawing are to take place.

Desk area lighting

Using daylight to increase productivity

Daylight Lighting Colour Temperature

In an ideal world we would spend all our working time in abundant natural light. The perfect offices would have large windows that would allow natural light to flood in all day long. Sounds good doesn’t it, if a little impractical. Studies have shown that sitting close to a window in an office can have positive effects on employee satisfaction, so what is the ideal solution for offices without many windows? Mimicking natural light through artificial light, is the next best option.

Lighting Colour Temperature - Office - Desk Lighting

This can be achieved through the use of daylight coloured bulbs. Cool, daylight bulbs are a fantastic alternative to harsh fluorescent lighting that used to be common place in offices. We would recommend bulbs that are 5000K plus in colour temperature to try to replicate true daylight as closely as possible. Studies have shown that the light produced by daylight bulbs:

  • Helps prevent eyestrain
  • Improves alertness
  • Reduces fatigue
  • Enhances overall well-being and mood.

As well as improving performance during the day whilst at work, exposure to this bright type of light can also help you to sleep better. It stimulates the brain, and can even affect certain processes in your body such as blood pressure and heart rate. A lack of natural light can make us feel depressed, lethargic and lacking in energy, none of which make for a healthy working environment. These symptoms can be a contributing factor to workplace stress and burnout.

Cooler daylight can also be useful in areas where task lighting is needed. In an office this is required when intricate tasks are being done, or for areas where people use screens regularly. An important consideration with task lighting is making it adaptable for the individuals using it, so that it can be tailored to their needs. This could mean a desk lamp that can be angled, a floor lamp in an area of the office or over head lights that are operated by individual switches. It has been found that giving employees the opportunity to personalise and control lighting, can help them feel more satisfied at work and less stressed.

Brainstorming areas

Cool White Lighting Colour Temperature

If your office has a dedicated area or meeting room for brainstorms, pay close attention to the lighting. Choose lights that are too warm and employees might feel too relaxed to generate ideas. According to a study by the University of Greenwich, the use of light bulbs that emit cool light with a blue tinge (‘Blue Enriched’) that are around 3,700K, results in improved productivity and performance. This happens because this cooler light helps promote mental alertness, plus it reduces the production of melatonin, which makes us sleepy. It’s almost like thinking about the physical temperature of a room. It shouldn’t be too warm so people fall asleep but also not so cold that they’re shivering and can’t focus.

So, when considering the lighting in rooms for brainstorming, or where people are likely to sharing ideas, definitely opt for lights that have cooler coloured bulbs or better still, have the option for you to adjust the lighting yourself.

Depending on the type and size of your office or room, you may be looking for a range of different light fittings to plan your office lighting. In our offices here at Lyco we use Cool white LED panels, alongside an Edit Office LED Bar above each pair of desks. They provide cool light which helps office workers see well, especially when working on screens for much of the day. The bright light ensures eyes aren’t strained and their energy level stays high.

We have so many different options of lighting that we think would support your office, no matter its size. For example, why not consider track lights in meetings rooms with adjustable heads for focused lighting. They are easy to install and include energy saving LED bulbs for lower running and maintenance costs.

Finding the right lighting for meeting rooms

Meetings rooms are one of the hardest spaces to plan for in an office environment as they have lots of different uses. On one hand, you want them work as a space that encourages productivity, interaction and engagement during meetings or presentations. However, the space also needs to feel warm and welcoming to external visitors and clients who may also be visiting with you in your offices. They could be used for one-to-one meetings, or conversations of a sensitive nature, so you want lighting that will complement the mood and tone the space is being used for. We would recommend lighting temperatures between 3100K and 4500K which are bright but welcoming. The conference room, for example should have lighting that falls somewhere in the middle of the spectrum. Bright enough to keep people’s attention sparked and the ideas following, but warm enough to create intimacy and comfort at other times. There are various other ways to ensure meeting room lighting is flexible, for example by using dimmers, and adding wall lights which will add subtle background ambience.

Lighting Colour Temperature - Office - Desk Lighting

Smart lighting is becoming increasingly popular in meetings rooms and throughout offices, as it offers the flexibility to alter lighting easily. One minute a board meeting could be happening in there and the next, there could be a confidential conversation. Smart lighting offers the opportunity to adapt the lighting at the flick of a switch. Better still, employees can easily control and match the lighting to their own preferences as well as the tone of the meeting. This type of set up has huge potential to enhance employee satisfaction, as staff feel more empowered and in control of their working environment, which some studies have shown, can help companies retain their staff.

We stock a range of white changing LED bulbs that can be fitted to track light kits, and then controlled via phones or on a centralised dock. Track lighting is a great way to highlight seating areas around a desk, and as the individual heads can be angled, they can provide directional lighting for users.

Warm lighting in break out areas

Warm White Lighting Colour Temperature

We’ve talked lots about productivity so far, which we can all agree is important in an office setting. But what about when staff need to take well-earned breaks throughout the day, in order to have some down-time and unwind? They not only need space to break out but the lighting has to be fit for purpose in these spaces, too. The key to achieving a sense of balance is to separate the lighting in areas designed for people to work and for them to relax. Not only will this create distinct spaces for the two activities but it will amplify the results of bright white light in office areas and brainstorming rooms.

Lighting-colour-temperature-Break-room-lighting

So, what should the lighting be like in a break out area? Using ambient and warm lighting is key to creating spaces where staff can have some quiet time and switch off amongst the chaos of the working day. As well as comfortable furniture and soft furnishings, consider using floor lamps, wall lights and bulbs with colour temperatures between 2000K and 3000K. This will help to create a cosy and inviting atmosphere. We recommend selecting light fittings in neutral colours rather than anything too brightly coloured or eye-catching. This is so that they aren’t too distracting while people are reading, chatting or eating lunch.

The Mathis light by Edit is a great option to achieve this as it will blend into neutral backgrounds well, but can also be painted a specific colour if needed. Wall lights are an ideal way to add warmth as they provide ambient lighting to rooms. They could work just as well in less formal meeting rooms as well as in break and staff rooms or reception areas.

LED Lighting

We are currently experiencing the real effects of climate change. So whatever you decide to do with your lighting, it’s vital now more than ever to invest in LED. Switch to LED and you will be helping to save the planet and making cost savings for your business right away. LED will improve energy efficiency up to 80% over older fluorescent lighting, which is undeniably positive for any business. And because they use a fraction of the energy, over time energy bills will reduce. LED bulbs far outlast fluorescent or halogen bulbs, with many of them having a considerable life span up to 50,000 hours. This means they will need to replaced far less frequently than their older equivalents. Eventually, it will lead to lower maintenance costs, too. These differences alone can repay the investment very quickly.

It is easy to see why converting your office lighting to LED makes business sense. But did you know LEDs can also improve the health and well-being of workers where they are used? They are the perfect option for lighting an office as they provide a brighter, clearer light compared to fluorescent tubes. These have a tendency to be harsh and overly bright. Studies have shown that LED lighting is much better for us in the long term.

  • It can improve our mood
  • Boost our energy levels
  • Help us avoid eye strain
  • Reduce levels of tiredness

An investment in LED lighting is a means to develop a healthy working environment in which people can thrive and succeed.

Searching for advice? Contact us today

At Lyco we stock thousands of LED office lighting options that are suitable for offices of all types and sizes. Whether your offices are modern, purpose-built premises or a converted barn, we have lighting solutions to cover all bases. Our experienced team are on hand to answer any queries or questions you might have about installations, refits, or upgrading lighting systems in offices and new premises. Simply call or email the team for free advice, support and specific recommendations based on your requirements.

Call us: 0345 646 1133
Email us: [email protected]

Alternatively, you can browse our key commercial lighting categories below:

 

 

Reena Reeves

Reena Reeves

Reena Reeves is writer and editor with 15 years’ experiencing working in publishing and digital media. She has a degree in Journalism and has worked for publications such as Smash Hits magazine, OK! Magazine and The Daily Express. Reena has been writing about lighting since early 2017 and has supported us with website copy, product descriptions and articles on lighting trends and commercial lighting solutions.

Lyco Supports LED Conversion and Lighting Projects For Industry Leading Brands

Five Guys Ceiling Pendants

Welcome to an introduction to our Lighting Projects Team. Our dedicated team of customer centric, experienced and dedicated experts are on-hand to support your projects no matter how large or small.

Over the past 25 years Lyco has worked on a huge range of projects, varying from specialist care home installation, LED lighting projects at historic hotels, to lighting management of international hospitality brands across the world. We are proud to offer bespoke lighting designs, site surveys with installation recommendations, and true return on investment calculations.

We have supported businesses across a number of industries in the UK and around the world. To find out more about our work read on below.

Restaurant & Bars
Hotels
Commercial Spaces
Retail Stores

Our Customers:

Village - Lighting Project
Sunrise - Lighting Project
Paul - Lighting Project
Oliver Bonas - Lighting Project
National Trust - Lighting Project
Millenium Hotels - Lighting Project
Malmaison - Lighting Project
Hotel Du Vin - Lighting Project
Holiday Inn Express - Lighting Project
Five Guys - Lighting Project
Champneys - Lighting Project
Celtic Manor - Lighting Project

Restaurant and Bar Lighting

Designing, planning and installing the lighting for a new restaurant opening or refit is a vital element to the process. Whether trying to create a luxurious intimate dining experience, or fast food on the run, lighting will help create precisely the right mood.

Our dedicated team has many years of experience working with some of the biggest names in hospitality, creating bespoke lighting that allows our clients to create exceptional experiences for their customers.

Paul - Lighting Project

Quality food requires quality lighting and we have worked with Paul for many years on both refurbishments and new openings.

Five Guys - Lighting Project

In the past 5 years, we have worked with Five Guys to manage new store openings and lighting management across close to 150 sites in the UK and around the world.

  • Store openings in UK, Europe, Middle East and Asia
  • Bespoke lights manufactured for their restaurants
  • Ongoing replacement/maintenance service
  • Commercial back of house and decorative front of house

Why not talk to us about your next project?

Hotels

Hotels are all about ambience so naturally lighting has an enormously important role to play. The exterior and lobby in particular needs to feel warm and welcoming to guests who have arrived in need of rest, relaxation and rejuvenation.

We have worked with and are continuing to work with many hotels groups on refurbishments to provide LED lighting, which has not only helped modernise older, and even historic buildings, but has also resulted in huge cost savings.

Malmaison - Lighting Project

Hotel lobby, restaurant and bar areas are key to setting the look and feel of your hotel and can attract new, and repeat, customers to stay and spend more.

Hotel - Lighting Project

For bedrooms why not explore our range of bedside lamps, reading lights, desk and floor lamps. We guarantee we have the designs to ensure your guests have everything they need for business or leisure.

We also stock a huge range of stylish mirror lights, shaver lights, downlights and much more to give your guest bathrooms that extra quality feel.

Commercial Spaces

Whether its function or style we have a large choice of commercial lighting with the correct colour temperature to create bright and efficient workspaces that reduce work fatigue and improve vitality, performance and even mental health.

Warehouse - Lighting Project

The right lighting, at the right time, in the right place, can improve motivation, productivity, even support a more positive attitude for employees, so it pays to take time to consider and plan lighting carefully.

Industrial working environments such as warehouses, garages and factories equally need care and thought when it comes to planning the lighting inside and outside the premises. Our experienced team will make lighting suggestions based on durability, energy efficiency, and safety. Security lighting is an important factor and we can recommendation a wide range of external lighting and surveillance devices to help keep premises safe and secure.

Office - Lighting Project

Our team can choose from a huge range of dedicated commercial and decorative lights available in our range to support your office or warehouse project:

For a personalised survey and recommendations call us today on 0345 646 1136

Retail Stores

The high street has never had to work harder to retain customers and, as part of this effort, lighting plays a massive role in creating an appealing, welcoming environment for shoppers. From the shop window to the changing rooms, our team will help you plan and execute a tailored lighting system for every zone of your retail space.

Retail - Lighting Project

The options for lighting within retail environments are vast, with huge scope for showcasing creative flair. Ambience is key in a setting where consumers are being encouraged to browse at a leisurely pace, whereas we would recommend bright and prominent lights in other areas, helping customers easily locate payment counters, collection points and emergency exits.

Modern lighting has energy efficiency at its heart and our team have many solutions available that combine LED technology with impressive, vibrant functionality. We will make recommendations in line with retail best practice to enhance visual merchandising, ensuring effective signposting to heighten the customer’s in store shopping experience.

Lighting Project Manager

When undertaking a project to improve your lighting it’s important to have a partner you trust. At Lyco we have a dedicated team of Project Managers and Account Managers who offer a full hands-off service that gives your team the freedom to do their day jobs while we focus on surveying, pricing and installing your LED lighting projects.

If you’re looking for a lighting project solution then get in touch with us today:

 

Laura- Lighting Project Manager

Laura Mutch Project Manager

Laura has been our key project manager for large accounts and partners for over 7 years. With 13 years’ experience in the lighting industry, she offers expert technical advice, specialist pricing and can support you with LED conversion projects, refits and store or commercial openings. Laura works with multi-million pound contracts across the UK, Europe, Middle East and Asia with well known brands such as Five Guys, PAUL UK Patisserie and Sunrise Care Homes.

IP44 lighting for outdoors – our top 10

Wall Uplighter

Whenever you’re looking to illuminate an outdoor space, IP44 lighting will usually provide an answer. The “IP44 rating” is something of a benchmark. The first of its two digits means the electrical enclosure is inaccessible to solid objects above 1mm in width. This is useful if you have children playing in a garden, as it effectively prevents anything from being prised into perilous areas. The second of the 4’s tells us the fitting is impervious to splashed water from any angle.

The IP44 rating is common in outdoor lighting. If you need to jet-clean the light fitting or immerse it in water you’ll need a greater level of protection, but for most purposes the IP44 specification will suffice. A lower IP43 rating is sometimes seen in outdoor lights, which is also rainproof but a little less protected against wild downpours and bouncing or deflected water.

Our Ten Best IP44 Outdoor Lights

Having established the IP44 rating as a reliable measure of weatherproofing, we’ll look at Lyco’s top IP44 lights in each of ten outdoor categories:

Outdoor Wall Light

Lyco - ASD Coach Lantern Outdoor Wall Light with PIR Sensor

Outdoor wall lights can be decorative or functional. The IP44 rated ASD Coach Wall Up Lantern with built-in PIR sensor ticks both boxes. This traditional fitting automatically triggers light when movement is detected within a 6m, 110° range. The PIR sensor can be overridden if required for manual operation.

View all Outdoor Wall Lights

Porch Lights

Lyco - Searchlight Brunel Outdoor Oval Flush Light - Stainless Steel

Porch lights are a popular way of brightening an entrance. The Searchlight Brunel has a classic style that’s ideal for various types of property. Its ridged opal glass diffuser is shielded by a steel cage and does a good job of cutting out glare. The slightly industrial look of this fitting is a popular modern choice.

View all Porch Lights

Plug and Play Lights

Techmar Ludeco - Alder LED Garden SpotlightPlug and play lights offer a great way of designing an outdoor lighting scheme, without the need for any electrician to install it. The Alder Single Spotlight Extension consumes very little energy, thanks to its use of LED technology. This light can be easily added to the separately available 3-light kit, with no extra components required.

View all Plug and Play lights

Security Lights

ESP Nighthawk LED Floodlight with PIR Sensor

Security lights are nothing if not functional, but the Nighthawk LED Security Floodlight excels itself for performance and practicality. Low priced without skimping on features, this 12W luminaire kicks out over 90 lumens of cool white light per watt and includes a PIR movement sensor with override facility.

View all Security lights

Decking Lights

Robus Garland SMD Cool White LED Walkover Lights - Set of 10

Decking lights add ambience to a decking area as well as an element of safety. The Robus Garland – Set of 10 are ideal for outlining decking edges and can easily withstand human weight. As a solid state technology that’s resistant to vibration and shock, LED lighting is perfect in this challenging role.

View all Decking lights

Solar Lights

Wave Solar LED Wall Light with PIR Sensor

Solar lights now exist in many forms, all made possible by modern LED technology. The Suri Wave Solar Outdoor Wall Light is great for any outdoor seating area. These lights are a perfect choice for wedding receptions.

View all Solar lights

Post and Bollards

Lucide Fedor Outdoor Short Bollard Light - Satin Chrome

Posts and bollards are useful for bordering paths and driveways, simultaneously lighting the way and showing off plants and shrubs. The Lucide Fedor Short Bollart Light is perfect for highlighting garden features such as rockeries. Consuming very little energy, this stylish IP44 rated luminaire adds ambience to any modern outdoor space.

View all Post and Bollard lights

Tile and Brick Lights

Edit Step Outdoor LED Wall Light - White

Tile and brick lights are difficult to beat as discreet forms of exterior lighting. The Edit Step slots directly into a brick cavity. This is an easy way of lighting paths alongside commercial or residential buildings, where there may not be room for freestanding or surface-mounted luminaires. A louvred version of the same fitting is available, which delivers an indirect light and cuts out glare.

View all Tile and Brick lights

Stake Lights

Eglo Solar LED Spotlight - Black

Stake lights offer a flexible solution to showing off garden features. The Eglo Solar LED Spotlight is particularly versatile, with/eglo-solar-led-spotlight-black.html an integral solar panel that allows great positioning freedom. A built-in dusk-to-dawn sensor automatically triggers overnight light, which can be overridden by manual control if required. Use this IP44 rated spotlight to accent grasses, plants, shrubs, statues, and other items of interest.

View all Spotlights lights

IP44 Lighting: British weather defence

For lighting that will always resist the British elements, you only need think of IP44. A detailed explanation of Ingress Protection ratings is available here: IP Ratings – The Definitive Guide.

For more advice and inspiration take a look at our Lighting Advice section.

Celebrating 25 years of Lyco Group

Lyco 25 Logo

This year, we’re celebrating the 25th birthday of Lyco Group. What started out as just four enthusiastic employees, has grown over the past quarter of a century beyond our wildest imaginations. Many things have changed since then – new websites, offices, colleagues, and even new businesses have joined the Lyco Group since we first started out.

Today we thought we’d take a look back at Lyco Group’s transformation over the past 25 years, and remember some of the changes that have made us who we are today.

Welcomed new colleagues

Out of the four original members of staff, we’re so proud that one of them is still with us today – albeit with slightly less hair than when he first started.

25 years on, we’ve grown to become a team of over 50 wonderful lighting experts, buyers and customer service members – and some of our team now are even younger than Lyco Group itself!

We’ve welcomed new colleagues and said farewell to old ones, but one thing will never change. We are just as committed to providing our customers with the very best service today as we always have been, both online and offline.

Lyco Lighting Directories

Launched new businesses

Back in 2010, we acquired the Lighting Direct website, where we provide quality lighting directly to customers. Since we launched this part of our business, it has grown to become one of our biggest assets to our portfolio.

Recently in 2018, we purchased Online Lighting as well. The site already had a loyal customer base, but they were struggling to take the next step. We have brought it in-house and together, utilising the skills of our talented workforce, we’re growing this new side of the business into what we hope will become the UK’s leading lighting supplier for your home.

Lyco Group has grown considerably since we first started, and it continues to grow all the time. In fact, we already can’t wait to see how much further we can go over the next 25 years.

Lighting Direct and Online Lighting Logos

Moved home

There always comes a time in life when you outgrow your old digs. With two new businesses on board and a great deal more staff, we realised the time had come for us, so we packed up and moved out of our premises in Bletchley.

We found a fantastic new home for Lyco Group in Crownhill Milton Keynes. It has given us scope to continue growing and to increase the number of lights we can stock. This means we can now get products out to our customers the very next day.

Our new office space means we can keep growing over the next decade and continue to increase our range of products while offering the best service possible.

Lyco, Crownhill, MK8 0AB

Embraced the latest technology

Over the past 25 years we’ve seen a lighting revolution with the introduction of LED bulbs. Back when we first started, we were selling halogen bulbs that needed constantly replacing every 1,000 hours. The LED bulbs we stock now have a lifespan of up to 50,000 hours – a dramatic step forward creating huge savings for our customers.

But it isn’t just lighting technology that’s changed over the past 25 years. When we first started we were a small mail order company with paper order forms. Now, you can simply place an order on our website in minutes.

As technology continues to progress, so will we. We have big plans for 2020, but we can’t let you in on those secrets just yet.

Smart Lighting

But some things never change…

Despite all the incredible, challenging and unexpected changes that have occurred over the years – there are some things that will never change.

We are still committed to our mission statement: to provide lighting products of supreme quality, from world-class suppliers, coupled with unbeatable customer service.

Despite the world moving online, we’ve maintained our fantastic in-house support team who are always available at the end of the phone to serve our customers and answer their questions. We also continue to offer an annual printed catalogue with our new and bestselling products. While many companies have forgotten the art of direct mail, we continue to hear powerful stories from our customers who treasure these printed publications. It is our hope that while we continue to improve our online offering, we also continue to offer the best-in-class service to our customers – whether that’s online, over the phone or face-to-face.

It’s certainly been a rollercoaster two and a half decades, and it doesn’t look like we’ll be slowing down any time soon.

Thank you

We’d like to thank you for all your custom and continued loyalty over the past 25 years. We hope we can continue to support your lighting requirements for the next 25 and beyond.

Please don’t hesitate to send us your feedback on our products or the service we provide. We’d love to hear from you – drop us an email at [email protected]

Very best wishes,

Charles Barnett, Managing Director.

Charles Barnett Managing Director

Charles started Lyco in 1995 with just 4 enthusiastic employees and has grown it considerably over the past 25 years. Charles is also the Managing Director of Lighting Direct and newly acquired Online Lighting. He now has a team of 50 lighting experts working on growing Lyco Group to be the UK leader in lighting for both businesses and homes. Away from the office he is a keen cyclist and is proud to have cycled 1017 miles from Lands End to John O’Groats to raise money for a new residential centre for adults with multiple learning difficulties.